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Pipeline Deals

Customer Ambassador

Customer Care · Seattle, Washington
Department Customer Care
Employment Type Full-Time
Minimum Experience Entry-level
Compensation DOE

Company Overview

PipelineDeals is a fast-growing CRM technology company “built by salespeople for salespeople.”  Founded in 2006, we have grown to 3,000+ global customers across 100+ countries. Our SaaS platform is optimized for small-to-medium businesses (SMB) frustrated with overpriced/over-engineered CRM solutions like Salesforce. We give SMBs a competitive advantage when they go up against more established competitors or enter a market for the first time.

PipelineDeals’ users win because our solution delivers easy-to-use sales automation tools, intuitive workflows and great customer service. When users find us, they like us — 98% of our accounts renew every year. Our future roadmap includes exciting innovations in AI/machine learning, automated email and voice/mobile enhancements. We also plan to optimize the PipelineDeals user experience to ease the burden of entering and maintaining CRM data. Most importantly, in order to stay true to our simplicity roots and meet the needs of our customers, UX will have a central role in our future product strategy.

This unique vision and market opportunity attracted top angel investors in 2014, including Mike Galgon and Geoff Entress.  PipelineDeals is profitable and has had 20+% YOY growth the last few years — there’s an obvious need for simple and easy-to-use CRM, so the timing is great for you to join our growth story!

Our culture/core values:

  • We are customer Obsessed.
  • We are committed to the highest standards, we think big, and never settle.
  • We have a bias for action.
  • We are well-reasoned problem solvers.
  • We are positive team players.
  • Kindness and personal responsibility are in our DNA.


We believe that strength in relationships drives lasting connections and successful partnerships, which is why we've built the best Customer Relationship Management (CRM) solutions on the planet. For the last 12 years, our team has been focused on creating an amazing customer experience that our customers never forget, while embracing a ridiculously great culture that rewards performance, sharing best practices, and letting the good times roll. The best part is that the vast majority of our customer interactions end with a compliment.

We are looking for a hardworking Customer Ambassador rockstar that will go above and beyond to support our customers and their team members. This role is for you if you believe that getting up bright and early is the best way to jumpstart your workday. The shift begins at 7am and ends at 4pm, ideal for an early-riser who is most productive in the mornings. In this first-shift position on the Customer Ambassador team, you’ll be taking on a key role as you manage customer inquiries coming in at the start of East Coast work hours. 

We’d like you to have:

  • Demonstrated ability in a customer facing role
  • Excellent customer service skills such as being engaging, personable, and providing follow-through
  • Ability to build a solid rapport and develop professional relationships with customers and colleagues.
  • Creative problem solver with a demonstrated ability to think on your feet.
  • Working understanding of sales in order to support our customer's efforts (leads, opportunities, etc).
  • Ability to demonstrate aptitude for learning technical skills
  • Consider yourself a morning person who is driven to get the workday started in the most productive way.

It's a bonus if you have:

  • Experience with other sales/CRM tools
  • Familiarity with helpdesk tools like Zendesk, etc.
  • Some experience with software testing, root cause identification and issue documentation.
  • Have a solid understanding about the different internet browser and operating systems currently in use.
  • Understanding of email systems, filtering, spam, and mail integration.
  • Grasp of the internet and cloud service offerings
  • Bilingual or multilingual


Why you'll love this job:

  • A chance to apply your customer care skills at an established fast-growing company
  • Be a part of an energetic team on 2 coasts
  • Career advancement possibilities
  • Annual Summit Trip
  • Unlimited, Flexible Time Off (FTO) after 6 months
  • Office perks (yoga, snacks, etc)
  • Wear jeans to work


Statement of Diversity

PipelineDeals is an equal employment opportunity employer. Every Pipeliner has the right to work in surroundings that are free from all forms of unlawful discrimination. The Company will not engage in or tolerate any discrimination in the workplace prohibited by local, state or federal law. Specifically, no Pipeliner will be treated differently or less favorably on the basis of their race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetics/genetic markers, military or Veterans status, sexual orientation or any other characteristic protected by applicable federal, state or local law.


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  • Location
    Seattle, Washington
  • Department
    Customer Care
  • Employment Type
  • Minimum Experience
  • Compensation