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Pipeline Deals

Customer Success Manager

Customer Success – Seattle, Washington
Department Customer Success
Employment Type Full-Time
Minimum Experience Experienced
Compensation DOE

COMPANY OVERVIEW

PipelineDeals is a fast-growing CRM technology company “built by salespeople for salespeople.” Founded in 2006, we have grown to 3,000+ global customers across 100+ countries. Our SaaS platform is optimized for small-to-medium businesses (SMB) frustrated with overpriced/over-engineered CRM solutions like Salesforce. We give SMBs a competitive advantage when they go up against more established competitors or enter a market for the first time.

 PipelineDeals’ users win because our services delivers easy-to-use sales automation tools, intuitive workflows and great customer service. When users find us, they like us — 98% of our accounts renew every year. Our future roadmap includes exciting innovations in AI/machine learning, predictive analytics and voice/mobile to build on this platform. We also plan to optimize the PipelineDeals user experience to ease the burden of entering and maintaining CRM data. Most importantly, in order to stay true to our simplicity roots and meet the needs of our customers, UX and Product Design will have an increasingly-central role in our future product strategy.

This unique vision and market opportunity attracted top angel investors in 2014, including Mike Galgon and Geoff Entress . PipelineDeals is profitable and has had 30+% YOY growth the last few years — the timing is great for you to join our growth story!

Our culture/core values:

  • We are customer Obsessed.
  • We are committed to the highest standards, we think big, and never settle.
  • We have a bias for action.
  • We are well-reasoned problem solvers.
  • We are positive team players.
  • Kindness and personal responsibility are in our DNA.

Role Summary

The Customer Success Manager will be entrusted with building and managing relationships and growing their book of business. The Customer Success Manager will place an emphasis on conducting a large volume of training and consultation to help customers onboard, and implement PipelineDeals into their daily operations.

What this looks like: 

  • Manage a book of business of accounts to foster strategic, long-term business relationships
  • Grow and develop customer relationships with a focus on expansion, adoption, retention and renewal
  • Provide paid onboarding services to customers through our Start Services and conduct regular Executive Business Review check-ins with your customer accounts. 
  • Understand customer use cases and provide expertise on how PipelineDeals can be leveraged to meet them
  • Proactively advocate customer needs, issues and product feedback cross-departmentally

 

We’d like you to have:

  • Demonstrated ability in a customer facing role
  • Experience in managing cross-functional projects with a high attention to detail
  • 3-5 years in an Account Management or Customer Success role. 
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Data-driven to analyze and track key metrics in forecasting retention and creating customer insights

 Why you'll love this job:

  • Be a part of an energetic team
  • Career advancement possibilities
  • Annual Summit Trip
  • Unlimited PTO
  • Wear jeans to work
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  • Location
    Seattle, Washington
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    DOE
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